Red Deer Chamber of Commerce Privacy Policy

Privacy Policy

Protecting member / client privacy and the confidentiality of their information -- over the Internet, on the telephone, or through the Chamber office – is fundamental to the way the Chamber does business. The Chamber operates on the basis of a Privacy Policy and related procedures that guide the handling of the personal information collected. This privacy statement demonstrates the organization's commitment to protecting the privacy of its members, partners and potential website visitors. This policy and related procedures are consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code”) and applicable privacy legislation.

Privacy Statement

This policy deals only with personal information handled by the Red Deer Chamber of Commerce. Personal information is information about an identifiable individual, excluding business contact information. The following explains how the Red Deer Chamber of Commerce handles personal information. The Chamber reserves the right to change this policy and it may be updated periodically. These changes may affect our use of member information. Accordingly, members are advised to check for changes regularly.

Accountability

The Chamber of Commerce is accountable for all personal information under its control. The Chamber's privacy officer is the Executive Director who is designated as responsible for the Red Deer Chamber of Commerce’s privacy policy. Any questions about the Red Deer Chamber of Commerce’s handling of personal information should be directed to the privacy officer.

Purpose of Personal Information

• Administering Red Deer Chamber of Commerce membership and providing member services;
• Publishing in the Membership Directory online or in print;
• Registering for Red Deer Chamber of Commerce events;
• Purchasing various Red Deer Chamber of Commerce products or services including document certification;
• Processing and administering the above or other purposes as necessary;
• Confirming that an organization or individual is a member;
• Complying with any statutory requirements;
• Recommending a member as a provider of a product/service; and
• Where membership information is requested, in special circumstances, to offer a potential benefit to the membership and where there is no other cost-effective means of obtaining the benefit.

The Red Deer Chamber of Commerce will not use personal information for any other purpose than identified at or before the time of collection.

Consent

The Red Deer Chamber of Commerce seeks consent for all personal information it collects, uses and discloses through information provided to individuals prior to collection, or at the time of collection. If an individual voluntarily provides information, it has consented to the collection, use and disclosure of personally identifiable information as described in this privacy policy. As required by the CSA Model Code, the Red Deer Chamber of Commerce will not use personal information for any purpose other than that for which the individual has consented. Should Red Deer Chamber of Commerce require personal information for a new purpose, it will contact the individual to seek consent for that new use.

Limits for Collecting, Using, Disclosing and Keeping Personal Information

The Red Deer Chamber of Commerce does not collect, use or disclose personal information of individuals except when individuals give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for it to proceed with a request for information, or provide individuals with a product or service. In such cases, it will provide the member with a description on the information it needs. In all cases, the Red Deer Chamber of Commerce limits the amount and type of information collected to only the personal information that is required to provide the individual with the requested information, product, or service. The Chamber collects only information that is voluntarily provided by the member and undertakes that such information will be kept strictly confidential.

The Red Deer Chamber of Commerce does not sell or trade any personal information with third parties. The Red Deer Chamber of Commerce may transfer information to service providers where information processing is outsourced by the Red Deer Chamber of Commerce in the course of its administrative procedures or member services in specific cases. Where personal information is transferred to a service provider for processing, we require the service provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us.

Any personal information that the Red Deer Chamber of Commerce retains is kept in such a manner as to ensure its security and confidentiality at all times.

Safeguarding Personal Information

The Red Deer Chamber of Commerce respects the privacy of its members, partners, potential website visitors and internet users and will protect that privacy as vigorously as possible. It stores personal information in electronic and physical files that are secure. Its security measures include secure locks on filing cabinets, and using industry standard techniques such as firewalls, intrusion detection and restricted access to records and to equipment, including computers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while the Chamber strives to protect member personal information, it cannot ensure or warrant the security of any information transmit to it or received from it electronically. This is especially true for information transmitted to us via e-mail. The Chamber has no way of protecting that information until it reaches it. Once the Chamber receives a transmission, it makes best efforts to ensure its security on its servers.

Accuracy of and Access to Personal Information Collected

The Red Deer Chamber of Commerce makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. The Red Deer Chamber of Commerce does not routinely update personal information.

The Red Deer Chamber of Commerce makes readily available to individuals its Privacy Policy and related procedures for managing personal information. It provides access to the Privacy Policy and related procedures to individuals on the Red Deer Chamber of Commerce’s website and in written form on request. Any questions about the handling of personal information by the Red Deer Chamber of Commerce can be raised with our privacy officer.

At the written request of an individual, he or she may view or edit their personal information as collected by the Red Deer Chamber of Commerce. The Red Deer Chamber of Commerce will inform them of what personal information it has about the individual, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. There may be exceptional circumstances as provided by the CSA Model Code under which the Red Deer Chamber of Commerce may not be able to give an individual access to the personal information about her, or him, held by the Red Deer Chamber of Commerce. In this case the Red Deer Chamber of Commerce will explain the reason for this lack of access, as provided by the CSA Model Code.

To make a request, send a letter, email or fax, addressed to our privacy officer at the Chamber address. The request must include the following information:

Name, contact details, the nature of the request, including whether the individual wishes to view and/or edit information or inquire regarding use and/or disclosure.

The Red Deer Chamber of Commerce will reply to the request in no later than thirty days after receipt of the request, or if it is not able to respond within this time period, it will send a notice of extension. If it is not able to disclose all the personal information it holds on the member, it will give a reason for its inability to do so, unless prohibited by law.

Questions

Any questions or comments about the Red Deer Chamber of Commerce’s handling of personal information should be directed to our privacy officer.

Return & Cancellation Policies

Memberships
Membership fees paid are non refundable, however they can be re-assigned to another person from the same corporate entity during the membership year at no cost. Please notify us by email if you wish any changes.

Event Fees
Any cancellation must be received no later than three business days prior to the event.